Creating a Zendesk Ticket via Email
Zendesk simplifies customer support by allowing users to create tickets through emails.
Steps to Create a Ticket:
1. Send an Email:
- Simply send directly to your designated Zendesk support email address (e.g., `[email protected]`).
2. Automatic Conversion:
- Emails sent here are automatically converted into tickets within Zendesk’s system, capturing all relevant details from both subject and body of emails into ticket fields.
3. Attachments:
Any file attachments included in these emails will be added directly into corresponding tickets ensuring no information is lost during conversion process!
Use the API Output Node to Create Your Task
- Output Display Area: A large text area bordered by dashed lines, indicating where the output from your flow will be displayed. Before any data appears, this area contains placeholder text stating, "Your output will be displayed here," guiding users on what to expect once their flow call has been executed.
Send to Email Section
This section offers functionality allows users to directly send their flow results via email to create a task. Key components include:
- Expand/Collapse Mechanism: Next to the section title "Send to Email," there's a downwards arrow icon. Clicking on this icon toggles between expanding and collapsing this section, revealing or hiding additional options related to email functionality.
Email Address Field
Within the Send to Email Section, users can specify one or more recipient email addresses in this field. This is where you would insert your email that will create your task.
Subject Field
Below the Email Address Field is another input field labeled "Subject." This allows users to define a subject line for their emails, which can either be connected to dynamic content sources or manually entered for each message sent.
